Absolute, honest to god true story and anyone in CW can back it up. My old laptop I broke 3 of my laptop keys on my keyboard playing my ranger because of bowing, it was getting to the point where I was literally bashing them to make them work.
Then I turned into an angry hulk smash because of Dell ... laptop was under warranty which I paid for "Complete Care Coverage" and they refused to replace my keyboard ... even under warranty. In their words "We don't warranty wear and tear items" ... I said ... "Uhhh you know technically once I turned on the laptop then the whole thing is technically wear and tear so why pay for a warranty?" ... the Indian guy had no response except to follow his script. Dell reported the lowest earnings the next few quarters, gee I wonder why people might stop buying Dells now.
I'd go rogue, less keyboard destroying.
Then I turned into an angry hulk smash because of Dell ... laptop was under warranty which I paid for "Complete Care Coverage" and they refused to replace my keyboard ... even under warranty. In their words "We don't warranty wear and tear items" ... I said ... "Uhhh you know technically once I turned on the laptop then the whole thing is technically wear and tear so why pay for a warranty?" ... the Indian guy had no response except to follow his script. Dell reported the lowest earnings the next few quarters, gee I wonder why people might stop buying Dells now.
I'd go rogue, less keyboard destroying.