Yes and I actually don't agree with having to devote so much time but that's never going to change, it's basically one of the niches the game is built upon. What do you think brings people back to playing a 10 year old mmo beyond nostalgia and an appreciation for the new lore/other changes.
I think the concept of free play is what brings people here, and the notion of catering to hardcore players is what drives them away. I think that most new players to Shards of Dalaya -- or any MMO really -- tend to be "casual", generally as a product of MMO juggernauts like World of Warcraft driving raiding and end game content/rewards in a casual direction.
Personally I don't believe anything is wrong with filling the "hardcore niche", even through an ancient client. However, I think the threat Eleazer cites is very real. Eventually the developers will have to accept that they are just developing content for a very small, exclusive group of people who fill a dying niche. That fact has become increasingly apparent recently after most of the higher end guilds were absorbed by Twilight Underground or whatever guild they are now, especially since Ikisith was released. Even veteran players who have been here for years recognize the trend. To deny their credibility is asinine.
I have nothing against that on principle, but the fact remains that with so many other options available to the increasing attraction of casual play, it's hard to keep a server alive without making the transition or at least compromising a bit.
There's currently a lot of content available in the mid tier; no one is disputing that. That said, there really isn't enough people available who are able or willing to do that content. From my own experience in the last couple/few years, most people at the high end skip tiers 1-6 entirely, and the rest quit well before even reaching that point. I think that's where Eleazer's suggestion stems from.
If the end game was made more accessible to smaller groups of casual players (6-12, etc), you would see a large influx of
lasting new players. Whether or not the staff wants to drive Shards of Dalaya in that direction is wholly up to them though.