Part of the nature of EQ is that it's time consuming and therefore really really rewarding when you get "far" (if that's the right word) into the game.
I have no problem with things taking time, as long as the time spent is somewhat entertaining. See: Raiding, XP groups, Quests with interesting lore, challenging and fun 6 man content.
The issue arises when the time constraints are implemented to do nothing other than be an obvious time sink.
See: xp penalties, absurdly rare drops for high demand quests (sanctum ritual spells especially), "gimmicky" raid content (ward event for yclist where a traditional raid can't really succeed on tier, instead you need to stack certain classes in a very non-traditional raid format - or at least that's how it used to be).
I've said it a bunch of times already but I might as well say it again here. This game is the among the most fun and rewarding games I have *ever* played up until about tier 10. That's where roadblocks start to appear. (Sanctum, item nerfs, xp debt on the best xp zones, needing to grind out plat for a charm to be relevant, having to do 1000's of AAs worth of tomes in aforementioned xp debt zones, etc).
When you can't even bother logging in without 2+ hours to play because it takes an hour to form / buff for whatever you want to do you're already pushing a lot of potential players away. This is the way the game is though, by no fault of the devs. Kedrin's insistence that all buffs are permanent and soulbound would be a great fix to this, but that likely won't ever happen.
I don't want to in any way take away from the game or what the dev team does to create it, it's very well made. I just want reiterate that people burn out at tier 10 - 11 regularly and it's sad because there is a lot of wonderful content to be experienced.
Maybe it's time to "lighten up" on the strictness of your idea of balance and accessibility at the higher tiers so it's more enjoyable to get there and experience the content. This is after all a free to play game that is enjoyed by the community and is most likely just a side hobby to the devs - it's not a multi-million dollar MOBA game where there are cash prizes and a huge competitive playerbase.