It sounds less like you are getting no staff interaction and much more like you are not getting the answer you want.
You pulled a marza quote that just isn't really relevant to the points I bring up... I specifically stated that marza does communicate well. What is concerning, is reading that in conjunction with the other marza quotes from that thread which essentially overall say "i dont think this change makes sense, or agree with it, but my boss said so, so deal with it"
I have never thought or wanted items to be awesome for every class on them. This one particular item, though, was created with the intention of being desirable for everyone, that is a big part of what made it so rare and sought after.
IDK I hope communication improves, but my personal experience with you and Slaar is pretty bad. Any personal communications have just been ignored, whenever I have attempted to join goonsquad IRC, which is, apparently, where you guys do talk about game/item changes, I get banned by slaariel without even having said anything (and this was before I even knew him or had given him reason to dislike me)
If it was just me having this bad experience I would write it off as my loss and move on, but since this sort of thing seems to be echoed by many many players throughout numerous guilds/groups/etc, I tend to assume there is a larger problem.
With all that said, I really do like SoD, and I hope things can improve, I am really not trying to throw stones here, but rather give my honest feedback as to why the stigmas and assumptions that seem to exist in the community, continue to propagate, rather than dieing off.