Account Retreival

[joethunder5]

I stopped playing for a few months ::slapforhead:: and I tried to log into some of my own accounts. I can't seem to get any of the passwords to stick and when I do account retrieval with my e-mail(s), I never actually receive an e-mail even though it says it is incoming. Any ideas or who to escalate to?


Thanks everyone.

 

[oozu1234]

Go to this link here to make sure you're sending the right account info to the right address or something like that http://shardsofdalaya.com/acctmanage/ListAccounts.php

If you see the acount you're trying to retrieve on the list that this link sends you then you should get an Email from this link:http://shardsofdalaya.com/acctmanage/AccountRecovery.php with instructions on how to reset your password.]

Also, Try fomeloing your characters on that account to make sure it even exists still (maybe someone deleted them)?

If that still doesnt work i would ask yourself. Is my character really worth taking the time from staff to restore? and contact staff using the recovery process listed here:http://shardsofdalaya.com/acctmanage/CharacterRestoreRequest.php You better have some sort of proof the account is really your's or you will be wasting your time

Even then im not 100% sure this is the route to go, something tells me its not. but -shrug- Good luck, Cya around

 

[lynnettell]

One thing to keep in mind, if you used a hotmail account, then you will *never* get an e-mail from the automated system. For some reason it rejects all automated messages from SoD to hotmail... so if you're using a hotmail account, then I'd use the e-mail address provided in recovery with your hotmail info to get your stuff.

 

[joethunder5]

Go to this link here to make sure you're sending the right account info to the right address or something like that http://shardsofdalaya.com/acctmanage/ListAccounts.php

If you see the acount you're trying to retrieve on the list that this link sends you then you should get an Email from this link:http://shardsofdalaya.com/acctmanage/AccountRecovery.php with instructions on how to reset your password.]

Also, Try fomeloing your characters on that account to make sure it even exists still (maybe someone deleted them)?

If that still doesnt work i would ask yourself. Is my character really worth taking the time from staff to restore? and contact staff using the recovery process listed here:http://shardsofdalaya.com/acctmanage/CharacterRestoreRequest.php You better have some sort of proof the account is really your's or you will be wasting your time

Even then im not 100% sure this is the route to go, something tells me its not. but -shrug- Good luck, Cya around

Both accounts are on AOL accounts (only I apparently use AOL anymore...) and it says it will send a list associated with those accounts. That e-mail never comes. I check spam and everything else and nothing.

I remember one character name but the other escapes me. He is on the server. Both are 65 with AA's, so I'd say they're worth the time.

 

[joethunder5]

One thing to keep in mind, if you used a hotmail account, then you will *never* get an e-mail from the automated system. For some reason it rejects all automated messages from SoD to hotmail... so if you're using a hotmail account, then I'd use the e-mail address provided in recovery with your hotmail info to get your stuff.

What about AOL? By the way, you sold me some jewelry in game.

 

[oozu1234]

In most email accounts you can set your spam filters to specifically accept a certain email address etc etc. Try asking for the Email adress of the automated system and add it to your spam exceptions. Maybe that will help?! -shrug-

 

[Tarutao]

If the automated system is not working for you (most yahoo accounts, like every hotmail account, etc.) then send an e-mail to me at [email protected] with all of the information (from the e-mail address you weren't getting the e-mails to).

I'm a little behind from holiday travel, but I'll catch up on those e-mails over the next couple of days.