Allielyn
02-21-2010, 03:56 PM
The following are a few rules and guidelines to help you understand the Account Management Utility (http://www.shardsofdalaya.com/acctmanage/index.php) on the main page.
Character Transfer:
We currently perform character account transfers for those who are current donators or recent past donators. This does not have to be a large amount - a few euros will do. If you feel that you have extenuating circumstances and can not currently afford the dollar or two you may also apply for a transfer but be aware that these are only rarely performed.
You must own both the sending account and the receiving account to be eligible for a character move.
If you meet the above requirements send an email to sod.donations@gmail.com with Character Transfer in the subject line. In the body the following format should be used:
Name of character:
Current account:
Account you want them moved to:
Reason (if you are making an exception request):
I assure the SOD staff that the character and the account it is being tranfered to are both mine and that I am not using this service to sell or give away a character,
<your name here>
Please note that in order to have a character successfully moved to a new account, the new account must have been logged into all the way to character select at least once, otherwise the server does not consider it eligible for a move.
Account Restoration:
If you know the email address under which the account was set up and can access it, then follow This Link. (http://shardsofdalaya.com/acctmanage/AccountRecovery.php)
If you do not have access to the original email address under which the account was set up, you will need to set up one of your own email addresses as a "Power of Attorney" email address, with which you may be able to use the account management tools.
To do so, email sod.poa@gmail.com including all relevant information including references, original emails, IPs, character history or anything else that will allow us to verify you are the original creator of the account.
Note: We *never* change primary emails on accounts and those without access to their registered email can only change their secondary email to themselves. Any use of this to "sell" or "give away" characters will end up with a sudden inability to log in.
What if I want to use PoA to designate 'legal' access to another player?
Due to abuse, this is no longer allowed.
What happens if I play a toon that I did not create?
We do not recover any accounts with lost information that you are not either the original owner of or have PoA rights to. If more than one non creator/poa party claims access to an account (and we verify that both the have played the account recently) the account is put into dispute. This means that the account is completely locked from both parties until the original owner can be contacted.
This means if you have a guild bot who is not registered to anyone currently active it is in your best interest to contact the original creator and have them give the password to the account to only one person. If someone changes the password of the shared bot it most likely will go into dispute. Disputes will still be overseen by the GM staff and exceptions might be made - but this is *not* something you should count on.
Also please be aware that attempting to abuse this policy for means of revenge or griefing will, as always, be dealt with very harshly (this may include banning).
Character Restoration:
Requests for character restores may be submitted through the Character Restore Requests Page (http://shardsofdalaya.com/acctmanage/CharacterRestoreRequest.php) under "Account Management" on the main page of the forums.
You can use this link to request a restoration of a DELETED character. If your character shows up on Fomelo, then DO NOT submit a character restore request. Make sure you fill out the page completely or else your request may be ignored.
Good reason is required to have the character restored. Restoring a deleted character is not a simple procedure. If you just deleted a level 5 toon from which you forgot to remove some chain armor, don't request a restore.
Be aware that we keep heavy logs of character restorations. We'll probably do a restore for an individual once, but a second one is a big red flag to us. The process of restoring a character may take some time to complete. In cases of difficult restores (those which have no specific date set for restoration, those from WR days, etc) it may take a month or two. In fact, if the character was deleted more than 6 months ago, there is a very good chance it will not be recovered.
If you have multiple restore requests, please request each character individually so we can keep the requests logged properly. Failure to do so will result in ignored requests.
*Disclaimer: Character restoration is an at-will service that provided by one staffer (when he has the will), and is in no way guaranteed by the staff. This service could be suspended at any time and for any reason and in selective cases, for any character. If you don't want to wait: start a new character.
*Edited and Compiled Feb. 21 2010 - Allileyn
Character Transfer:
We currently perform character account transfers for those who are current donators or recent past donators. This does not have to be a large amount - a few euros will do. If you feel that you have extenuating circumstances and can not currently afford the dollar or two you may also apply for a transfer but be aware that these are only rarely performed.
You must own both the sending account and the receiving account to be eligible for a character move.
If you meet the above requirements send an email to sod.donations@gmail.com with Character Transfer in the subject line. In the body the following format should be used:
Name of character:
Current account:
Account you want them moved to:
Reason (if you are making an exception request):
I assure the SOD staff that the character and the account it is being tranfered to are both mine and that I am not using this service to sell or give away a character,
<your name here>
Please note that in order to have a character successfully moved to a new account, the new account must have been logged into all the way to character select at least once, otherwise the server does not consider it eligible for a move.
Account Restoration:
If you know the email address under which the account was set up and can access it, then follow This Link. (http://shardsofdalaya.com/acctmanage/AccountRecovery.php)
If you do not have access to the original email address under which the account was set up, you will need to set up one of your own email addresses as a "Power of Attorney" email address, with which you may be able to use the account management tools.
To do so, email sod.poa@gmail.com including all relevant information including references, original emails, IPs, character history or anything else that will allow us to verify you are the original creator of the account.
Note: We *never* change primary emails on accounts and those without access to their registered email can only change their secondary email to themselves. Any use of this to "sell" or "give away" characters will end up with a sudden inability to log in.
What if I want to use PoA to designate 'legal' access to another player?
Due to abuse, this is no longer allowed.
What happens if I play a toon that I did not create?
We do not recover any accounts with lost information that you are not either the original owner of or have PoA rights to. If more than one non creator/poa party claims access to an account (and we verify that both the have played the account recently) the account is put into dispute. This means that the account is completely locked from both parties until the original owner can be contacted.
This means if you have a guild bot who is not registered to anyone currently active it is in your best interest to contact the original creator and have them give the password to the account to only one person. If someone changes the password of the shared bot it most likely will go into dispute. Disputes will still be overseen by the GM staff and exceptions might be made - but this is *not* something you should count on.
Also please be aware that attempting to abuse this policy for means of revenge or griefing will, as always, be dealt with very harshly (this may include banning).
Character Restoration:
Requests for character restores may be submitted through the Character Restore Requests Page (http://shardsofdalaya.com/acctmanage/CharacterRestoreRequest.php) under "Account Management" on the main page of the forums.
You can use this link to request a restoration of a DELETED character. If your character shows up on Fomelo, then DO NOT submit a character restore request. Make sure you fill out the page completely or else your request may be ignored.
Good reason is required to have the character restored. Restoring a deleted character is not a simple procedure. If you just deleted a level 5 toon from which you forgot to remove some chain armor, don't request a restore.
Be aware that we keep heavy logs of character restorations. We'll probably do a restore for an individual once, but a second one is a big red flag to us. The process of restoring a character may take some time to complete. In cases of difficult restores (those which have no specific date set for restoration, those from WR days, etc) it may take a month or two. In fact, if the character was deleted more than 6 months ago, there is a very good chance it will not be recovered.
If you have multiple restore requests, please request each character individually so we can keep the requests logged properly. Failure to do so will result in ignored requests.
*Disclaimer: Character restoration is an at-will service that provided by one staffer (when he has the will), and is in no way guaranteed by the staff. This service could be suspended at any time and for any reason and in selective cases, for any character. If you don't want to wait: start a new character.
*Edited and Compiled Feb. 21 2010 - Allileyn